Star Wars Galaxy's Edge Guests Walking Entry
  • On Apr 10, 2022
    Brendan from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had built a lightsaber roughly a month and a half ago and it had worked perfectly fine at first. I just picked it up after not having used it for a few weeks and it won’t turn on or make any sounds. What do I do to fix it?

    Bright suns, Brendan, and welcome to planDisney!

    It sounds like you recently traveled to a galaxy far, far away and built your very own custom lightsaber at Savi’s Workshop – Handbuilt Lightsabers in Black Spire Outpost. What an epic journey that must have been! I went on a similar journey with my Padawan a few years ago. Watching him build a legendary lightsaber was an experience I’ll never forget! 

    I’m so sorry to hear you’re having issues with your new lightsaber, Brendan. My son actually had a similar issue a few weeks after he bought his lightsaber, too. We discovered that he needed to change the three AAA batteries that power the lightsaber, so, this could be your issue as well. Here are some instructions to help you check your batteries: First, look for the cylindrical battery pack in the bottom of the chassis – it’s hidden by the pommel cap. You’ll see that the pommel cap attaches to the bottom of the hilt. So, you’ll need to remove the cap and the attachment holding the battery pack in place. Next, you’ll slide the pack out, replace the batteries, reinsert the pack and the attachment, and place the pommel cap back on the hilt. I sure hope this does the trick, and that your lightsaber’s Kyber Crystal is glowing brightly once again!

    If changing the batteries doesn’t help, I recommend sending an email to merchandise.guest.services@disneyparks.com. In your email, include an image showing your proof of purchase, whether it’s your receipt or a portion of your credit card statement that proves you purchased your lightsaber from Star Wars: Galaxy’s Edge. You can include a brief description of the issue you're having, or even a video if you’re able to capture the problem. This will help narrow down the issue so that the Cast Member can help you come to a solution faster. 

    If you have any other questions about your lightsaber, you can also call the Disneyland Resort’s Star Wars: Galaxy’s Edge Experiences phone line at (714) 300-7805 for additional support.

    ‘Til the Spire, Brendan!
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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