Millenium Falcon Night
  • On Dec 4, 2021
    Brittany from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We built our lightsaber in May 2021. However today we got it out for our upcoming trip and only the middle lights up. For almost $300, it should not be broken less than six months of owning it and barely using. Who do we contact to get a new part?

    Hello there, Brittany! 

    Welcome to my force-loving side of the galaxy far, far away! I’m so grateful that you brought your question to our planDisney planet. I’m sorry to hear that you are having troubles with your lightsaber… But worry not, Brittany… I have helped many Jedi with their lightsabers when they seem to be flickering toward the Dark Side of the force. My wish is that I can give you a new hope, and have you battling away again! 

    I had the opportunity to visit Savi’s Workshop in January with 8 of my family members! It was an unforgettable experience! But, as you can imagine, with 8 Jedi wielding their sabers, we came across some glitches with our weapons. Let’s see what we can do to deter the Sith interference from your custom blade.  

    The first thing you need to do is make SURE your blade is properly inserted into the hilt of your lightsaber. Try removing the blade from the hilt completely, and then reinsert it firmly. (To remove — Press the blade firmly into the hilt, twist, and then pull outward. To insert — Press the blade firmly into the hilt, twist, and then release your hand from the blade.) I’ve seen quite a few blades that just needed a firm reset like this, and then they were ready for Jedi-battle again! 

    You may also want to try resetting your Kyber Crystal. Do this by loosening the two pieces above and below the ignition switch on the hilt of your saber. This will let you remove the two plates containing the ignition switch. After that, you will remove your Kyber Crystal completely and then reinsert it. Make sure to keep the larger end of the Kyber Crystal pointing upward toward the blade. Reassemble the ignition switch plates and tighten the hilt again, then try igniting your lightsaber to see if that fixed the lighting problem within your blade!

    You can always try replacing the batteries in your lightsaber as well! (I found that after about 7 months of use, I needed to replace my batteries!) A quick stop to the planet YouTube will give you all of the information you will need to replace the batteries within your saber! 

    If you still find that the blade is not operating at its fullest potential, you can always give a call to Disney Merchandise Services at (877) 560-6477 or email them at You could also take your lightsaber back to Batuu on your next trip and visit Savi’s Workshop. They may be able to assist you there too! 

    I hope this was helpful for you, Brittany! I know it can be frustrating to feel like you’re against the Dark Side all by yourself; however, we are ALWAYS here for you at planDisney! 

    Til the Spire. 
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Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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