• On Dec 7, 2021
    Jimena from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I brought tickets for Disney but the account we used to purchase the tickets does not let us back in so I bought the tickets again in another account and cancel the ones I bought before is their any way I can get a refund on the tickets I cancel?

    Hey there, Jimena!

    Thanks for stopping by planDisney, it’s so nice to hEAR from you! Oh no, this sounds like it was quite the adventure. Let’s see what we can do to clear this up!

    First, have you been able to get back into that first account? If not, you might want to consider reaching out to the Website Support team to see what you can do so that you can access those original tickets. As you may already know, according to the eTicket Terms & Conditions, theme park tickets are nonrefundable.

     I do recommend reaching out to the Disneyland Resort, by phone or email, and explaining this situation to a Cast Member there. They might be able to offer a different solution. Otherwise, you can hang onto both sets of tickets and use the second set at a later time. Wholly unused and expired theme park tickets can be used towards the purchase of a new ticket that is equal to or greater than the existing value. So you do have that option as well!

    Jimena, I hope these suggestions help resolve this minor hiccup! Enjoy your upcoming visit and if there’s anything else you need, you know where to find us!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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