resort polynesian castle monorail
  • On Nov 16, 2024
    Malina from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I brought ticket two year ago for myself and kids however my daughter was unable attend but I don’t have reservation information how can I get that information

    Good day, Malina. Thanks for reaching out to us! 

    Typically, the price you paid for a wholly unused theme park ticket purchased separately from a vacation package can be applied to a future ticket purchase. If the cost of the new ticket is more expensive, you will be responsible for the difference at the time of purchase. If the new ticket purchase is less expensive, you will not receive a refund for the difference. You can read the full details on the Ticket Store Terms & Conditions page. If the ticket was part of a vacation package, the amount you paid for her ticket would likely not be able to be applied toward a new ticket purchase according to the Vacation Package Terms & Conditions.

    Now, if this ticket was part of a theme park ticket-only purchase, let's go through some of the ways you can change the date of this ticket. First, log into your MyDisney account and click on "My Plans" from the My Disney Experience dropdown menu. Then, scroll down and click on "Tickets, Passes & Memory Maker" under the "My Plans, Reservations and Tickets" heading. If you see the ticket here, there should be a "Change Ticket" link that you can click on and then follow the prompts. You can also try to do this through the My Disney Experience mobile app by clicking the three horizontal lines (☰) in the bottom right-hand corner, selecting the "My Tickets & Passes" tile, finding the ticket in question, and following the prompts after clicking the "Change Ticket" option (typically underneath the ticket). If you can't find your ticket or there's no option to change the ticket, you may need to call a friendly Cast Member on the Existing Tickets line who would be happy to let you know if your ticket can be changed and how to do so if it is.

    Malina, I hope you and your daughter can make it to the Walt Disney World Resort soon. The future is looking bright, and 2025 is shaping up to be a magical year! If you have any other questions, I'd love to help!

    The past shouldn't be feared, for it guides our future,
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

Related Video

  • thumbnail image for Scavenger Hunt Fun at Walt Disney World With Your Little Ones

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.