Hello, my brother, his carer and I will be heading to Florida next April for his 40th birthday, we want to ensure we get the most out of the various Disney resorts but are unsure where to begin and if there's any help with special queuing passes.”

Hello Shane, 

May I begin by wishing you a very warm welcome to planDisney!  As the current UK-based planDisney Panelist, it really does make my zip-a-dee-doo-dah-day when I have the pixie-dusted opportunity of assisting fellow British Guests with their jolly holiday plans to visit the magic of Walt Disney World Resort.

Shane, it sure sounds as if you, your dear brother, and his wonderful carer are in the midst of planning what's sure to be an extra magical birthday trip next April to celebrate your sibling's 40th.  And, oh boy, I certainly do have some supercalifragilisticexpialidocious news to share with you concerning Disability Services for Guests at Walt Disney World Resort!

I believe the 'special queuing pass' you may have heard of, could in fact be the Disability Access Service (DAS).  The Disability Access Service (DAS) is typically designed for Guests who are unable to wait within a traditional queuing environment and therefore provides a virtual wait time instead. 

Having recently visited Walt Disney World Resort with an extended family member who lives with hidden, or Cognitive disabilities, I can say firsthand how amazing it was to navigate the most magical place on earth when utilising the Disability Access Service (DAS).  

Once you and your party have arrived at Walt Disney World Resort, it will be easy to make enquiries about the Disability Access Service (DAS) for your dear brother.  Upon entering your very first Disney Theme Park, simply take a few moments to drop by Guest Relations where helpful Cast Members will be available to discuss your brother's particular disability needs.  If appropriate for those needs, Cast Members will be able to provide him with registration for the Disability Access Service (DAS).

It may also be good to know that any Disability Access Service (DAS) which may be issued, will be good for your brother's entire holiday, or for up to a whole 60 days at Walt Disney World Resort.

Shane, I'm more than happy to share that each Disney Resorts Collection hotel benefits from various thoughtful accommodations for Guests with Disabilities such as accessible rooms and rooms with accessible hearing devices and so on.

And lastly, it might be handy to email Cast Members with any specific disability questions that you, your brother, or his carer may have to this email address: disability.services@disneyparks.com

I hope I've been able to provide a little reassurance and guidance for you today Shane.  Please do drop back to me here at planDisney if you should have any further questions, I'm always happy to help - anytime at all!

Have a great Disney day ~ Jane