Mom And Son Giraffe
  • On Jan 16, 2023
    Giselle from cancun Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, My brother is the admin for our party but I want to manage my mom's tickets, my son's (he's 3 yo) and mine's. He sent me an invitation to manage my tickets but i cant manage my moms and sons. how can i do this?

    Hi, Giselle! Welcome to planDisney

    I see you are soon arriving at the Most Magical Place on Earth. I am very excited for you and your family!

    Regarding your question, there are different ways to give you control over your family's theme park tickets. Remember that tickets can only be reassigned if they haven't been used yet.

    The first option is to reassign the ticket to another person on your Family & Friends list. You will visit the My Reservations section of My Disney Experience, find the tickets you want to reassign, and click on the “Reassign Ticket” link to the right of the tickets.

    If your brother lives nearby and has already linked the tickets to his My Disney Experience Mobile App, then you can transfer the tickets to your account by pressing on the hamburger icon on the bottom right-hand corner of the screen. Press the "Tickets and Passes" button. Then you will see a page with two tiles at the top. Press the one that says, "Link Tickets & Passes." You will have two options to link tickets to your My Disney Experience App:

    1. Enter the ticket ID number (it will be the number underneath the barcode of the ticket) 
    2. "Or scan a barcode" (you will scan the barcode on your brother's phone)

    I like option #2 the best because it is the fastest. However, you can also enter the ticket ID number too! 

    Giselle, if none of these options worked for you, feel free to call the number on this webpage. The helpful Cast Members can help you with your question. Also, Giselle, did you know that there is a planDisney webpage for help in Spanish? Just wanted to share that with you in case you are interested!

    I hope this information is helpful to you, Giselle. I wish you the most magical vacation with your family.

    Your Pal,
    Alejandra
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disneyland Resort with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

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