• On Dec 4, 2021
    Trenna from NE Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I broke my coffee mug abs I’m looking to replace it can you tell me how I’m able to do this

    Welcome, Trenna, to planDisney! 

    Oh bother! I am so sad to hear that your coffee mug has broken! There’s nothing worse than a broken souvenir from The Happiest Place on Earth! Let’s see what we can do to turn your frown upside down! 

    My pal, Winnie the Pooh, has gone through his fair share of honey pots, so he’ll be able to give us a few tips, Trenna! My first piece of advice would be to call the number at the bottom of the receipt that you got with your coffee mug (if you still have the receipt) as this number will connect you directly to some friendly Cast Members that can hopefully help you out! 

    The next thing you can try is placing a call to (877) 560-6477. This is the general Merchandise Guest Services line. If you explain your situation, they may be able to help you there too! You could also send an email to merchandise.guest.services@disneyparks.com for assistance. 

    If all else fails, you can always check out the mug selection on shopDisney.com! You may be able to find a replacement there! 

    If you have additional questions, we hope to hear from you again sometime soon! 

    TTFN: Ta-Ta For Now! 
thumbnail image for Allyn

Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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