Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Dec 20, 2013
    Deborah Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am bringing my children to WDW Florida in april, one has ADHD and autism and the other has aspergers. What are the arrangements for people who have difficulty waiting in line now? What proof do I need to bring to access this facility

    Hi Deborah,

    Thank you for visiting the Disney Parks Moms Panel.  Walt Disney World is a wonderful place to visit for children and adults with special needs.  Recently, Disney introduced the new Disney Parks Disability Access Service (DAS) Card.  The link I just provided will give you answers to some frequently asked questions about this card.  Disney consulted disability groups including Autism Speaks for feedback in developing this card.  

    In order to obtain a DAS card, you will need to visit Guest Relations.  Your children will need to be with you for this step, and will have their photo taken.  According the the link I provided above, you will not need to have any form of proof in order to obtain a DAS card, as Disney will take their guests at their word.  Once you have the DAS card, you will be able to see the cast member at the front of a queue for a ride, who will fill out the card with the return time that you can come back to the ride and not have to wait in the full queue.  The return time will be based on the current wait time for the ride.  Your children do not need to be with you when you visit the queues to receive the return time.

    Disney a website with information on Services for Guests with Cognitive Disabilities, including those on the autism spectrum.  From this link, you can also download the "Guide for Guests with Cognitive Disabilities," which may have other helpful information for you.

    I hope that this information is helpful for you, Deborah.  Have a wonderful time planning your vacation, and please do not hesitate to ask if you have any further questions.
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Meet the Panelist: Mona Leigh, Maryland

I am a wife and mother who works in children's technology design and research. When I'm not at work or with my family, I'm often planning a Walt Disney World trip for my family or friends. I'm a Disney Vacation Club Member, and am excited to help you plan your Disney vacation!  Learn More About Mona Leigh

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