Family in queue at GOTG - Guardians of the Galaxy
  • On Jan 2, 2023
    Brontë from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My boyfriend has IBS and cannot wait in lines because of his frequent bathroom trips. He has brought doctors notes to amusement parks in the past for accessibility. Is this able to be done at Disney?

    Hello there Brontë!

    Welcome to planDisney!  One of the Five Keys to Disney is Inclusion as Disney Parks are places where everyone is welcome. No matter who you are and what you may be going through Walt Disney World will aim to provide a safe, friendly, inclusive, and accessible experience. 

    The Disability Access Service (DAS) is something that you should definitely look into as it is a service for people who have difficulty waiting in a regular queue. This service is so helpful as it allows guests to schedule return times for attractions that are comparable to waiting in line. Good news! You can now pre-register for the DAS service 2 to 30 days before your trip. You are right now in that sweet spot so I suggest requesting a Live Video Chat with a Cast Member and beginning the process. It is important that before you start the call make sure your boyfriend is present and logged into his Disney account. Don't forget to check that your device has a working camera and microphone. The Cast Member will ask a few questions and provide solutions for any other assistance you may need. There is no need to provide a doctor's note. The Live Chat service is open from 7:00 AM to 10:00 PM Eastern Standard Time every day. Just a tip, try first thing in the morning for a shorter wait.  

    The best thing about registering before you come and using the Live Chat is that you can begin to select two return time windows for various Disney experiences (subject to availability) for each day you are in the Parks through DAS Advance. It is valid for up to 60 days! It is all linked to your My Disney Experience App which I suggest you begin to get familiar with. It is through this app that you will be selecting return times throughout your day in the Parks.

    I also appreciated the app to help me find the nearest bathroom. Just open the app and click the map icon on the bottom left. On the top you will see the default view of "Wait Times" but if clicked it will lead to a drop-down menu that will show the "Restrooms" option. Every restroom will now be pinned on your map. If you select the pin you want you will find the option to "Get Directions" which I love as it will now "map" you through the park efficiently. I understand deeply the need to get to that bathroom quickly and this app has saved me. 

    If you want to contact someone you can also call Disability Services at (407) 560-2547 or send an email to 

    If you don't get to making that Live Video Chat there is still hope! Head over to the Parks when you arrive and you and your boyfriend should make your way to the Guest Relations Main Entrance location and register there. 

    In the end, if you planned out everything and returned to your attraction with the now shortened wait but found yourself in need of a bathroom urgently- talk to a Cast Member and leave the line. If anything, leave the line and then talk to a Cast Member at the entrance when you return. "Time is of the essence" sometimes and they are always a great help.

    I hope this upcoming trip is special and amazing and you all stay well! 

    Please let me know if you have any questions! We are all here to help!

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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