Star Wars Galaxy's Edge First Order Cargo
  • On Jan 12, 2024
    Vincent from QC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just bought the yellow Rey lightsaber at Galaxy’s Edge (39,99$) and it only works in demo mode. I am now back at home in Canada. What should I do? Are you familiar to this kind of problem? Is there a solution?

    Bright Suns, Vincent!

    It is pleasing to know that you had a safe journey home. As you might suspect, this is a serious concern. Every Jedi in training needs a functioning lightsaber. It seems that our enemies on the Dark Side have previously disrupted a lightsaber of another Jedi in training. One of my fellow planDisney Jedi, Michelle, previously shared the secret contact information to find a repair solution at one of our rebel bases. Email merchandise.guest.services@disneyparks.com.

    When I emailed, they requested:

    1) Complete name, address, and daytime phone number, including country code if applicable
    2) A clear copy of the receipt (please do be sure to include the bottom bar code of the receipt)
    3) A photo of the item (displaying full view and damages/defect)
    4) Details of the defect/damages, style, and size if applicable.

    I suggest that you act quickly before our rebel base at Merchandise Guest Services is discovered! Given these recent attacks on our most sacred instrument of the Force, I checked my family's lightsabers built at Savi's Workshop. Thankfully, they appear to be in good order. 

    Most important, I am relieved that you found a way to transmit a message. We will keep watch to ensure the protection of your transmissions to the rebel merchandise base. I am scheduled for transport in the next few days and will stop by Dok-Ondar's Den of Antiquities to see if any other lightsabers have been damaged. I shall also check in at Oga's Cantina to uncover any other word on our Resistance forces.

    Vincent, take courage. There is hope yet for your lightsaber!

    May the spires keep you,
    Donyell



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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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