Pluto with children on Main Street
  • On Jan 10, 2021
    Gabs from NH Asked

    I bought the wrong memory maker. I wanted the one for our whole time there and purchased the one day package. Can I change that?

    Welcome to planDisney, Gabs!

    Thank you for sending your first question our way. I am happy to hear that in just a few months you will be making picture-perfect memories at the Walt Disney World Resort!

    I am a big fan of Memory Maker! Not having to worry about cameras and getting everyone in the picture is truly magical. This great product allows you to download and share all digital content captured during your visit – from attraction videos and photos to Magic Shots, Super Zoom Magic Shots, photos at park icons, and portraits taken at the Disney PhotoPass Studio at Disney Springs.

    Since Memory Maker purchases are nonrefundable and it is currently not possible to upgrade Memory Maker One Day to Memory Maker, I decided to reach out to the Disney PhotoPass Guest Support Team to find out if we can sprinkle any pixie-dust on your situation. A magical Cast Member told me that you are welcome to request a refund for Memory Maker One Day, but you will first have to purchase Memory Maker. Once they locate the new Memory Maker entitlement in your account, they will be able to process the refund for Memory Maker One Day. However, I highly recommend contacting the team at (407) 560-4300 for assistance before purchasing Memory Maker. It appears they can assist you with your refund if you purchased Memory Maker One Day online via the Memory Maker product website. In case you made your purchase on the My Disney Experience mobile app, it is considered an in-app purchase, so you may have to request your refund directly from App Store or Google Play.

    planDisney tip: How about celebrating your visit, a milestone, or a special occasion with a photo session at Magic Kingdom Park? Capture Your Moment - A Disney Parks Photo Experience allows you to do just that by reserving a personalized 20-minute photo session with a Disney PhotoPass photographer. While there is a fee for the session, Guests who have Memory Maker can download Capture Your Moment photos at no extra cost. For more information, reservations, and to find out if this service will be available during your visit, please call (407) 939-7758.

    It was a pleasure answering your question, Gabs. I hope you stop by once again for more tips and advice as you plan your upcoming visit to the Walt Disney World Resort.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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