Sleeping Beauty Castle
  • On Dec 9, 2019
    Seok vee from North Rhine-Westphalia Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I bought two tickets for Disneyland New Year Eve event but my friend couldn’t make it so I hope to change to name assigned on the ticket. Is there anyway to change it without calling cause I’ve called multiple times but it never worked. Thanks a lot :)

    Hello, Seok Vee! 

    Thanks for coming to the Disney Parks Moms Panel. I’m grateful for the chance to help you plan an unforgettable welcome to 2020. The Disneyland Resort in sunny Southern California is a great location to ring in the new year. You’re going to love it! 

    I’m sorry to learn that your friend won’t be able to make it with you this time. Hopefully, it will work out for the two of you to celebrate together another year. But I’m glad that you’re making the best of it and proceeding with your plans to celebrate at the Happiest Place on Earth. 

    When purchasing Disneyland Resort theme park tickets, either online or in the Disneyland app, you associate the Disney eTickets with names of guests in your party. That helps to keep things organized as you activate the tickets for each guest upon arrival at the park entrance. If someone from your party is not able to attend the resort with you, you may invite another guest to attend with you and use that ticket, as long as the ticket is wholly unused. Note that partially-used tickets are non-transferable to other guests. 

    Tony’s Tip: If for some unfortunate reason you are unable to attend the Disneyland Resort when you originally planned, your wholly unused Disneyland Resort theme park tickets may be used another time, up through the expiration date indicated on your eTickets. For example, one-day tickets purchased on the Disneyland Resort website today are valid through December 30, 2020. Also, one-day tickets are not tied to a specific date. They may be used on any date that requires a ticket of equal or lesser value: be it Peak, Regular, or Value. Should you have a wholly-unused ticket that has expired, you may visit a Main Entrance ticket booth to inquire about upgrading that ticket to one that is currently valid. 

    The name that appears in the Disneyland app may or may not match the guest using that ticket. So to help keep things straight, simply write the name of the actual ticket holder on the printed ticket that you will be given when you first scan and activate each eTicket as you first enter the park. The ticket number in the app will automatically update to match the number on the printed ticket you receive. 

    Ticket numbers can be used to distinguish between tickets should you happen to have different Disney FASTPASS selections in your group and you need to ensure the correct tickets are used for scanning at FASTPASS queue entrances. If using Disney MaxPass, those ticket numbers are also handy for telling tickets apart, even if the guest names don’t happen to match in the mobile app. 

    Raise a glass of blue milk to celebrate, Seok Vee. It’s going to be a Fantasmic! year!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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