On 8/12/2021 we bought two spider bots and we even bought upgrades on 9/3/2021 When we were putting on the upgrades one of the bots would not pair with the remote. it seems both bots can only pair to one remote. The other has only one light when on.

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Answer 1

Hello there, Jannet! Welcome to planDisney. Thanks for stopping by!

I’m sorry you’re having issues with your Spider-Bots that you purchased fairly recently! What a bummer that they’re giving you problems. They look pretty fun; while I didn’t actually play with them, I enjoyed watching my children and a Cast Member play with them outside WEB Suppliers. My children opted to purchase the Web Shooter Band and Repulsor instead.

Unfortunately, I’m unable to assist you directly regarding your Spider-Bots. However, I recommend sending an email and a friendly Cast Member can assist you. In the email form you submit, under “subject line”, you can choose “Disneyland Resort Merchandise”. Simply describe the issues you’re having with the Spider-Bots and click “Send” on the bottom. You’ll soon receive a response from a Cast Member.

I hope this information is helpful for you, Jannet. I hope the problems will soon resolve and you can enjoy playing with both Spider-Bots! Please feel free to write us again if you have more questions.

See ya real soon,
Kiki

On 8/12/2021 we bought two spider bots and we even bought upgrades on 9/3/2021 When we were putting on the upgrades one of the bots would not pair with the remote. it seems both bots can only pair to one remote. The other has only one light when on.

Meet the Panelist: Kiki, California

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On 8/12/2021 we bought two spider bots and we even bought upgrades on 9/3/2021 When we were putting on the upgrades one of the bots would not pair with the remote. it seems both bots can only pair to one remote. The other has only one light when on.”

Meet the Panelist: Kiki, California

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Ask planDisney

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On 8/12/2021 we bought two spider bots and we even bought upgrades on 9/3/2021 When we were putting on the upgrades one of the bots would not pair with the remote. it seems both bots can only pair to one remote. The other has only one light when on.