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  • On Oct 1, 2021
    Bill from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought 5 tix & made reservations for Disneyland, but 2 of the family can't get off work. How can I cancel their reservations? Can I put the tix I bought in my name? Can I use the tix toward credit for annual passes?

    Hello Bill,

    Thanks for stopping in to see us at planDisney, and thanks for bringing us your question!

    I'm happy to hear you're heading to "The Happiest Place on Earth," though I'm sorry to hear that not all of your Mouseketeers can join you as planned. 

    The theme park reservations that you made for the Disneyland Resort theme parks can be easily managed with the My Theme Park Reservations features in your Disneyland Resort account online. You'll see your theme park reservations displayed, and you'll see you can select a reservation to view its details, and you'll also see an option to cancel the reservation. It's helpful to know that the cancellation steps will prompt you to select the specific Guests on the reservation for whom you want to cancel the reservation. In other words, canceling a theme park reservation does not mean you need to cancel the reservation for all Guests on the reservation. You can also manage your theme park reservations using the Disneyland Resort mobile app.

    If you'd like to reassign the theme park tickets so that the tickets are in your name, you can take care of this at Disneyland Resort Main Entrance Ticket Booth. You could also call the Disneyland Resort Ticket Services team at (714) 781-4636 and speak with a Cast Member who can assist you.

    Bill, you also asked about upgrading your theme park ticket to a Magic Key pass. I'm happy to share that you absolutely can upgrade an eligible theme park ticket to a Magic Key pass. The recommendation is to upgrade your ticket at the end of the day of your theme park visit using the Disneyland Resort mobile app. Tickets that are fully used, tickets that are partially used and expired, special event tickets, or California Resident tickets would not be eligible to upgrade to a Magic Key pass. It's important to note that you would not be able to upgrade multiple tickets to a Magic Key pass. You would be able to upgrade a single eligible theme park ticket to a Magic Key pass.  

    Bill, here's wishing you a fun-filled and fantastic day visiting the Disneyland Resort!

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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