Anna and Elsa's Royal Welcome; Asian, character meet and greet
  • On Apr 15, 2024
    Daevonn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets yesterday and I still have not received confirmation or tickets

    Hey there Daevonn,

    Welcome to planDisney and thank you so much for your question! I'm thrilled to hear that you're planning a trip to the Disneyland Resort!

    If you purchased your tickets through the Disneyland Resort website, then we should have a few options to find these tickets. First, when you purchase directly from Disney, you are prompted to sign in to your Disney account for the purchase. Therefore, I would first check in the My Plans section of the Disneyland Resort website or the "My Tickets and Passes" section of the  (found in the main menu of the app).

    When you log in with your Disney account to purchase your tickets then they will automatically show up in these two places. However, if you're not seeing them there then I would recommend checking your email inbox. You can search for "Disneyland Confirmation" to find them.

    If you did not purchase them directly from the Disneyland Resort website, but instead through a third-party website then I would recommend reaching out to them directly to check on the status of your tickets.

    If none of the above methods worked, you can also call a Cast Member at the Tickets line who can look into the specific details of your situation to try and help you locate your tickets or advise you on your next steps.

    Thanks again for your question, Daevonn! I hope you have a wonderful trip to the Happiest Place on Earth.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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