• On Oct 5, 2020
    Kimberly Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought tickets this year in june but couldn't go because of Corona. The tickets were now extended for a year but we're from Europe and we won't be able to go next year. Can I get a refund and who do I turn to? Or an unlimited extension?

    Hi there, Kimberly! Welcome to planDisney! You’ve come to the right place today, and I am so happy you stopped by. You are not alone when it comes to having to change plans you'd made for a magical Disney vacation this year. Walt Disney World knows that many individuals are still unable to visit as they’d hope, even in light of the reopening of the Disney Parks in Orlando, which occurred just a few months ago. Because of this, they have made it incredibly easy to modify travel plans.

    When it comes to Park Tickets, those purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later have all been automatically extended. This should be reflected within your My Disney Experience account if the Tickets are linked there, and the Tickets should have a new expiration date of September 26, 2021. This is subject to change, but we have not heard any information regarding any further extensions at this time. What I do know is that if you think you will not be able to use your Tickets by that date, you can call Disney Ticket Services to discuss alternate options, such as an exchange or a refund. 

    Kimberly, I hope that your Disney dreams will come true very soon! My relatives from Europe were also unable to travel abroad for what was to be their first-ever visit to the Most Magical Place on Earth. We are hopeful for next year and reassured that Walt Disney World would make it simple for us to alter our plans if we need to do so again. Please know that it is our pleasure to provide the most up to date information available to us, and you can return to check in again with us anytime you like!

    Wishing you many magical memories,
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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