Royal Greetings, Gizelle!
It is our honor to have you visiting us at planDisney today, welcome. I’m sure you are so ready for an
enchanting visit to
The Happiest Place on Earth. Let’s see what I can do to help make this visit even more
magical.
If you are receiving this message it sounds like you have already scheduled the maximum number of
Theme Park Reservations for your ticket. Since the message you are receiving does say “this pass”, not “this park”, I recommend checking to see what days you have listed as your visiting days. You might have accidentally selected the wrong day or already have the day you are wanting to visit booked.
The easiest way to check to see your Theme Park Reservations is on the home page of the
Disneyland mobile app. You will see your reservations listed there. If they do happen to be for the wrong date, simply cancel and reschedule them for the correct day(s) you wish to visit. Be sure to check the
Availability before doing so, just in case.
I hope this helps, Gizelle! If there’s anything else you need, keep wishing on stars, and of course feel free to
ask us again.
-Shantel