Boy and girl in front of It's a Small World
  • On Mar 19, 2021
    Amos from NC Asked

    I bought tickets in 2013 but never used them. Are they still good?

    Hi Amos!

    Welcome to planDisney.We are always here to help you navigate the phased reopening of Walt Disney World Resort and plan your very own magical vacation!  Thank you for sending us your question about Walt Disney World Resort theme park ticket expiration

    Amos, I am thrilled to share that most tickets purchased after 2004 do not begin to expire until you use them! Most tickets purchased between 2004 and 2019 expire 14 days after their first use. Because you never used your theme park ticket, it is very likely that it is still valid! Woo-hoo!

    However, there is a simple way of verifying this information — from the comfort of your own home!

    Please email ticket.usage@disneyworld.com and include the following information:

    - Photograph or scan of the front and back of your theme park ticket.
    - Your full name.
    - Where and when you purchased your theme park ticket.
    - Purchaser’s name and form of payment.
    - Phone number where you can be reached during the day.

    A Cast Member will reply to you as soon as possible. However, it may take up to 14 days to receive a reply. If you are traveling soon, it is possible to check in person upon your arrival to the Most Magical Place on Earth at any of the following locations:

    - Ticket windows at Walt Disney World Resort theme parks and water parks
    - Concierge desks at Disney Resorts Collection hotels
    - Guest Relations at Disney Springs

    Amos, I hope I have helped answer your question and we look forward to helping you again. Please visit planDisney soon!

    All EARS,

    Priscila
thumbnail image for Priscila

Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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