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  • On Apr 27, 2021
    Tracy from TN Asked

    I bought tickets in 2020 and was unable to use them r/t Covid. We will be traveling to Florida in May and would like to visit Disney. I need to find out what I need to do to be able use tickets between the dates of May 7 to May 12. thanks.

    Hi Tracy, and welcome to planDisney! I’m so excited for you to finally get a chance to take that Walt Disney World Resort vacation. Let’s get planning!

    Since you already have your theme park tickets, the first thing we need to do is adjust the dates on them so they reflect your new travel plans. The quickest way to do that is to hop on the My Disney Experience app on your phone and click on the three little horizontal lines in the bottom right corner of your screen. Next, click on “Tickets and Passes,” and you should see your tickets there if they’ve been linked to your account. If you see an option there to change your tickets, select that and then change the dates. One thing to note, Disney uses date-based ticket pricing, so if there’s a difference between the price of your original dates and the new ones, you’ll be alerted to that here.

    If you don’t see an option to modify your tickets in the app, go ahead and call Disney’s Guest Relations at the Existing Tickets number and a Cast Member can take care of it for you.

    Tracy, as soon as you’re able to get the dates changed, you’ll want to hop over to the Disney Park Pass page and make reservations for the theme parks you want to visit each day. This is a really important step because all Guests need to make a reservation before heading to the parks, and they’ve been booking up really quickly. If you take a look at the Theme Park Reservations Availability Calendar, you can see that there are reservations open for both EPCOT and Disney’s Animal Kingdom Park on May 7, with varying availability on the remaining days. You can keep checking back for additional availability on the other days you’re looking for, but I’d go ahead and book the ones you can right now.

    Tracy, I hope this helps you plan an amazing Walt Disney World vacation. After waiting so long, you definitely deserve it! If you have any more questions while you’re making your plans, please come back and see us again!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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