Pluto with children on Main Street
  • On Jun 19, 2023
    Lyndsey Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I bought my tickets through the travel agent I was told that the memory maker was included but there is nothing to say this in my booking?

    Hello there, Lyndsey!

    I’m so glad you reached out to planDisney before your vacation to sort this out. Hakuna Matata, you still have plenty of time to ensure you have access to Memory Maker (Advanced Purchase) before your trip. 

    Lyndsey, if your Memory Maker (Advanced Purchase) doesn’t appear, it may be because it does not become active immediately after purchase, and you may need to wait at least three days after your purchase to activate the package. In addition, if you weren’t signed into the My Disney Experience account when the Memory Maker was purchased, you may need to manually link the Memory Maker to your My Disney Experience account. 

    If, for whatever reason, the Memory Maker (Advanced Purchase) was not added to your package, you should be able to add it on as long as you purchase it prior to taking a photo; however, any photos taken three days prior to the date Memory Maker is purchased won’t be included in the package.

    One of the best perks of adding the Memory Maker to your account is that you can share it with up to 25 members of your Family and Friends. To do this, you’ll need to ensure everyone in your party is linked to your “Family & Friends List.” Once everyone is linked to your account and you use your device or Disney band to link the photos to your account, everyone on your list should be able to see your photos. 

    If the Memory Maker (Advanced Purchase) doesn’t appear in your account after these steps, I recommend speaking with your travel agent or calling a Cast Member to discuss what might be wrong. 

    May the magic be with you!


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Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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