Mother and son on Carousel
  • On Feb 26, 2022
    Sherina from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets today and reserved for March 21, 2022. I haven't received a confirmation email for this. The website stated I'd need the confirmation email, the credit card used for purchase, and my ID.

    Hiya, Sherina!

    Welcome to planDisney! I am so excited to hear that you purchased tickets to The Most Magical Place on Earth today! Your departure date will be here before you know it and I am sure you are ready to start planning your adventure. So, let's go over some options to find that missing ticket information. 

    Depending on the site used to purchase tickets to Walt Disney World, you may experience a short delay in receiving your email. Third-party vendors may take a little longer to process an order. This is something to keep in mind if you did not order directly through Disney. If you do not see the email within 24 hours, I recommend sending a message to the Ticket Inquiries team or you can choose to speak to a friendly Cast Member with New Tickets by phone. There is also the Chat option on the Walt Disney World website. This can be a great time saver when wait times are a little longer than expected. Did you purchase your tickets through the My Disney Experience website or app? This option will automatically add your tickets to your plans. You will be able to find them under the My Plans tab of the drop-down menu. At the bottom of this screen, you will see a blue Tickets & Memory Maker link. Your tickets may be magically waiting here for you. And of course, I do want to mention that you should check your Junk/Spam folder just in case the magic accidentally took a detour. 

    Sherina, after you receive your email that includes your ticket ID numbers, be sure to download the My Disney Experience app. Have you already completed this step? Awesome! This is the perfect tool for magical itinerary planning on the go. The My Disney Experience app gives you access to Mobile Food & Beverage Ordering, Disney MagicMobile Service, and the all-new Disney Genie. All of these features are designed to save you time in line and make your day a little more magical! Be sure to add your tickets and your travel party before you arrive. 

    I hope that this information helps you find your tickets. And don't forget to make your Disney Park Pass reservations once you have located your admission email. Currently, all four theme parks do require a reservation in addition to a valid theme park ticket.

    We'll see ya real soon!
thumbnail image for Tammy

Meet the Panelist: Tammy, Illinois

Hey Everyone! I'm Tammy. My Ohana and I live in the Northwest suburbs of Chicago. I am a preschool teacher and I also coordinate events for youth and families. I have been visiting Walt Disney World Resort since I was a teenager. I'm always looking for a new adventure to explore or an amazing snack to try. I love to share my tips and experiences because I want to help make all trips as memorable and magic as my travels have been.  Learn More About Tammy

Related Video

  • thumbnail image for Mobile Order Dining

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.