Toy Story Land Woody Entrance
  • On Jan 4, 2022
    Mary from PR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets for September, but had to cancel all my plans and didn’t use them. However, I can’t find them in the my account. Can you guys help me?

    Hello Mary, and thanks for stopping by planDisney!

    It's always sad when real life takes over leaving Guests with no option but to change or even cancel their magical vacation plans to visit Walt Disney World Resort.  Therefore, I'm truly sorry to know this has recently been the case for you, Mary.

    I'm happy to share that Guests should be able to view any currently valid Disney Theme Park Tickets via their My Disney Experience account. 

    To view any currently valid Disney Theme Park Tickets simply open your My Disney Experience Mobile App, select the 3 horizontal lines in the bottom right-hand corner, and from that new page select the Tickets and Passes square.

    However as you will no doubt understand, as a planDisney Panelist, I'm unable to gain access to your My Disney Experience account.  Therefore, Mary, I'm going to suggest that you speak in person with a helpful Cast Member who will be able to fully advise on a way forward with any unused Disney Theme Park Tickets that may remain in your account.

    To connect with a Cast Member, please dial the telephone number contained within this helpful link for Frequently Asked Questions - Tickets.

    I hope that I've been able to provide a little valuable insight for you today Mary.  If you should have any future questions about visiting the most magical place on earth, then please don't hesitate to pop back to me here at planDisney.  

    Have a great Disney day ~ Jane 
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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