• On Sep 14, 2021
    Federica from Uk Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I bought 2 tickets for the park but unfortunately we are not able to make it. Can we get a refund or a voucher to use it another time ? Many thanks Federica

    Hello Federica. Welcome to planDisney! We’re so glad you’ve stopped by with your question for us. 

    I’m sorry to hear you’re not able to visit the Happiest Place on Earth as originally planned! Although theme parks tickets are non-refundable, please rest assured that you have plenty of time to use your tickets if your plans change. If you recently purchased a one-day ticket (when Disneyland Resort reopened after the pandemic closure), it is valid through December 30, 2022. If you purchased a multi-day ticket, it will expire within 13 days of first use, or by January 12, 2023, whichever occurs first. Hopefully this gives you plenty of opportunities to plan a trip to the Disneyland Resort at a later time! When you’re ready to make your theme park reservations, simply head to Disneyland Resort's website and pick the new dates you wish to visit.

    If you’re still unable to travel to Disneyland Resort until after December 2022 or January 2023 (depending on the type of ticket you have), Hakuna Matata! According to Disney’s eTicket Terms and Conditions, unless otherwise stated, the amount you paid for your wholly unused, expired Disneyland Resort theme park ticket (except for Special Event ticket) can be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket price just needs to be equal to or greater than the amount paid for the original ticket.

    I hope this information is helpful for you, Federica. If you have more questions for us, please don’t hesitate to write us again. We’re all EARS!

    See ya real soon,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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