Hi Samantha.
Welcome to planDisney. I’m so glad to hear you were able to get tickets and park reservations, and that you’ll be visiting the Disneyland Resort theme parks really soon! Like many people, I cannot wait to
return to a land of Magic and take in everything Disney.
I’m sorry to hear that Stitch was wreaking havoc when you were trying to complete your transaction. As you know probably know by now, during the initial phased reopening of Disneyland Park and Disney California Adventure Park, only California residents are allowed to visit based on state guidelines. Cast Members at the entrance may require Guests to present valid identification to show proof of California residency. Thus, it will be really important that the name on your ticket matches the name on your identification card. I highly recommend that you
call Disneyland Resort Technical Support at (714) 520-6222 or Disneyland Ticket Services at (714) 781-4636. A friendly Cast Member will be able to help you with changing the last name. There may be a bit of a wait time before connecting to a Cast Member, but your patience is greatly appreciated. Cast Members are working diligently to ensure you and all Guests have the best experience. While this may be a slight hassle, it would be a real bummer if you encounter delays or potentially get turned away at the gates on the day of your visit.
If you have further questions with planning your upcoming trip to the
Happiest Place on Earth, Samantha, please don’t hesitate to
write us again. We’re all EARS!
See ya real soon,
Kiki