Touch of Disney Couple with masks
  • On Apr 16, 2021
    Samantha from CA Asked

    I bought tickets online (2), and even though i entered my friend's last name, for some reason on the Eticket he has my last name. Will this affect anything when cast members scan our tickets at the entrance?

    Hi Samantha.

    Welcome to planDisney. I’m so glad to hear you were able to get tickets and park reservations, and that you’ll be visiting the Disneyland Resort theme parks really soon! Like many people, I cannot wait to return to a land of Magic and take in everything Disney.

    I’m sorry to hear that Stitch was wreaking havoc when you were trying to complete your transaction. As you know probably know by now, during the initial phased reopening of Disneyland Park and Disney California Adventure Park, only California residents are allowed to visit based on state guidelines. Cast Members at the entrance may require Guests to present valid identification to show proof of California residency. Thus, it will be really important that the name on your ticket matches the name on your identification card. I highly recommend that you call Disneyland Resort Technical Support at (714) 520-6222 or Disneyland Ticket Services at (714) 781-4636. A friendly Cast Member will be able to help you with changing the last name. There may be a bit of a wait time before connecting to a Cast Member, but your patience is greatly appreciated. Cast Members are working diligently to ensure you and all Guests have the best experience. While this may be a slight hassle, it would be a real bummer if you encounter delays or potentially get turned away at the gates on the day of your visit. 

    If you have further questions with planning your upcoming trip to the Happiest Place on Earth, Samantha, please don’t hesitate to write us again. We’re all EARS!

    See ya real soon,
    Kiki
thumbnail image for Kiki

Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

Learn More About Kiki

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