• On Mar 23, 2021
    Daniel from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    bought our tickets off a website and got an email conformation number, but says its not a ticket! it also says we need to reserve a day for the tickets which i already selected and its still not allowing me to reserve the dates!

    Hi there Daniel, and welcome to planDisney! Thanks for sending your question our way.

    When you purchase Walt Disney World theme park admission through the official website or a third-party ticket vendor, you receive an e-mail with a 12 digit alpha-numeric confirmation code. You will need to input this code by selecting "Link Reservations & Purchases" in the "My Plans" section of your My Disney Experience account to view the tickets in your account and access the Disney Park Pass System. If you have active MagicBands in your account, you can proceed directly to the theme park entrance and tap to enter; if not, you'll need to stop by Will Call or Guest Relations to pick up a plastic admission card.

    Daniel, the next month is a busy one in the Walt Disney World Resort, and at this time the Availability Calendar is showing limited Disney Park Pass reservations for your travel week. My recommendation is to get your tickets linked and reserve your days as soon as possible. Remember, if you purchased the Park Hopper option, after 2:00 PM, you can hop to a theme park for which you do not have a Disney Park Pass reservation. For information regarding Park Hopping status and availability, check the My Disney Experience Mobile App or call (407)-560-5000. 

    If you can't reserve your preferred theme parks and decide to postpone your visit, keep in mind that the tickets you purchased never lose value, and the amount paid can be applied to a future ticket order. The Disney Park Pass System will be part of our world for quite some time, and as of today, you can reserve theme park days well into 2022. There is a lot of excitement on the horizon for the coming year, so if you end up rescheduling your time in the theme parks, you'll be in for some incredibly magical happenings. Be sure to follow planDisney and the Disney Parks Blog for the latest news and attraction updates. My family and I can't wait for the debut of EPCOT's next nighttime spectacular, the opening of Remy's Ratatouille Adventure, and the launch of the Star Wars: Galactic Starcruiser. I hope everything works out for you, Daniel. Here's to a great, big, beautiful tomorrow!

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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