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  • On Jan 25, 2021
    Sara from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets in 2020 and they are not in the app anymore but we never got to use them. Can I get a refund?

    Hello Sara! 

    Welcome to planDisney and thank you so much for bringing your question our way! 

    Don't be alarmed if your tickets disappeared from your Disneyland App. The tickets were most likely removed because they reached their original expiration date. But, the Disneyland Resort announced extensions to a few different promotional theme park ticket types including Southern California Resident Tickets, Canada Resident Tickets and 2020 Military Salute Tickets. Please check the Disneyland Resort website for more information about the new ticket expiration dates for these promotional ticket offers. Non-promotional single day tickets that expire on March 31, 2021 and wholly unused, non-promotional multi-day tickets that expire on January 12, 2021 or April 13, 2021 will have the expiration date extended to December 16, 2021. Therefore, you should see the tickets reappear on your account once the Disneyland Resort theme parks announce a reopening date. And, if they do not automatically show up, simply add them back to your account using the number below the barcode on your tickets. 
     
    If you would like to discuss alternative options, I encourage you to reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to answer any additional questions you may have. 

    I hope this helps! Please keep coming back with more questions in the future! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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