Hi Yesenia! Welcome to planDisney!
Thanks for stopping by and asking me your vacation planning question! It looks like you are planning to visit the Most Magical Place on Earth shortly after the new year begins and I know just how excited you must be. I've taken a few January trips to the Walt Disney World Resort and have always had the BEST time. You'll love it!
The first thing I would try to do is link your
Walt Disney World theme park tickets to your
My Disney Experience account via the
My Disney Experience mobile app. When logged in to your account on the app, touch the three lines in the bottom right-hand corner, then select "Tickets and Passes." If you don't have any tickets linked, you should see the option to link tickets on the screen. You can also touch the "+" symbol in the upper right to link tickets.
Follow the prompts to link your tickets. If it all works as I hope it will, your tickets will be linked to your account and the "Tickets and Passes" screen should show all your linked tickets and list how many days remain on each ticket at the bottom of the ticket information. It's super convenient!
If that doesn't work, you will need to
give Disney a call at (407) 934-7639 to find out more information about your tickets. The Cast Member you speak with should be able to look up your ticket information, and hopefully, they can help you with getting them linked to your My Disney Experience account to help with your planning!
I hope this helps, Yesenia! Please let us know if you have any other questions.
Tabitha