Overview Shot of Disneyland
  • On Feb 12, 2023
    Tracey Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have bought tickets and need to link them to the app. When i input the serial number from the ticket it defaults to my name not the name on the ticket. Do I just change the name to that showing on the ticket?

    Hi there, Tracey, and welcome to planDisney! I'm thrilled to hear you've taken another step in preparing for your trip to the Disneyland Resort in September.

    This is a great question - as this can be confusing. You are absolutely welcome to change the name on the ticket, but know that you don't need to in order to get access to the parks. When you arrive and scan your tickets for the first time, they will take a picture of each member of your party that is then associated with their individual ticket. This is what they use for access, and not the names associated with the tickets in your Disneyland mobile app

    The names in your Disneyland mobile app are more to help you keep them organized. This is especially helpful if your group is planning on splitting up at all, so you know which ticket belongs to whom.

    If you'd still like to change the name on your tickets, you can call a Cast Member at the Tickets line. They can get it changed for you!

    One other thing I always like to confirm when answering questions about tickets is making sure you've also made your theme park reservations for each day of your trip? You typically do this when purchasing your tickets through the Disneyland website, but I still like to confirm! 

    You all are going to have such a fun trip to the Happiest Place on Earth, Tracey! As you continue to plan your trip, please feel free to write me back directly if you think of any follow-up questions. I'd love to help!

    Have a Magical Day,
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Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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