Cinderella Castle 50th Night
  • On Feb 12, 2022
    Sharon from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have bought tickets for myself and my family (16, plus an infant) for next weekend. We need to change who is managing the accounts so my grandchildren can be managed by their parents and not me. How do I do that?

    Hi Sharon! Welcome to planDisney.

    Oh Boy! The gang is all coming in for The World's Most Magical Celebration at Walt Disney World Resort. Fun for all ages is looking for the golden Disney Fab 50 Character Collection statues throughout all four theme parks. They make unique backdrops for photo memories to last a lifetime. My favorite is Donald Duck in front of Cinderella Castle at Magic Kingdom Park.

    Here is your dilemma with changing your large group. You can absolutely alter the management of the parties over 13 after assigning your tickets through the My Disney Experience Mobile App by selecting "Family & Friends," clicking on the name, and choosing "Update info." Your issue will be once a child under the age of 13 profile is set, it cannot be transferred, and creating more than one profile may cause you issues with tickets and Lightning Lane availability.

    In your particular case, I suspect your best option is to make a phone call to the Help Desk at (407) 939-4351 to speak to a friendly Cast Member. Please have the information of the original My Disney Experience Account used to create those profiles. With the high volume of calls, I recommend calling either early or late in phone operations. Other options can include using the chat feature either online or through the app. Also, if your schedule allows, a visit to the Disney Ticket Center at Disney Springs always proves to be helpful with the friendliest staff. And yet further, visit Guest Relations once in the park to sort out the whole matter.

    After everyone enjoys their theme park day, come together to enjoy the all-new nighttime spectaculars Disney Enchantment at Magic Kingdom Park, and Harmonious at EPCOT.

    Sending Love & Pixie Dust,
    Cindy
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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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