Radiator Springs
  • On Mar 22, 2022
    Gregory from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I bought my tickets and "MaxPass" back in Feb 2020. We are going to DL in April. I have my reservations! However, I was told I could get a refund for the MaxPass online. I have searched everywhere. I can not find how to get refund.

    Hi Gregory!

    Welcome to planDisney! Thank you so much for reaching out to us hEAR!

    I am so sorry for your ticket trouble, Gregory! But I am very happy that you've been able to stick it out this whole time and that you'll soon be at The Happiest Place on Earth! I sadly don't have the proper magic mirror to peek inside your My Disneyland Account to see what kind of theme park admission tickets you have or how they're set up, but I am wondering about a few things. A lot of the tickets purchased pre-pandemic had their expiration dates extended through the end of 2021 or even March of 2022. If your tickets were some of these and you've already had them exchanged (in person, over the phone, magic wand, etc) it's possible that the MaxPass portion of your original tickets was already converted; double check the tickets you have now and see if they already include the brand new Genie+ add-on

    If the tickets that you have now (either the originals or if your tickets have already been upgraded) are plain theme park 1-Park-Per-Day or Park Hopper admission tickets, without a MaxPass or Genie+ distinction, then you're going to have to inquire with Cast Members about this as refund cannot be done online. (I'm so sorry that that's what you were previously told!) Your best bet would be to call the Ticket services line at (417) 781-4636; or, you can wait until you're actually at Disneyland Resort and speak in person to a Cast Member at either the Ticket Booths in The Esplanade area between the entrance of Disneyland Park and Disney California Adventure Park, or you can also stop by the main Guest Relations locations. These locations are City Hall on Main Street U.S.A., the Chamber of Commerce building in DCA, and there's also a Guest Relations window just outside of the entrance of Disney California Adventure Park, to the left of the entrance turnstiles.

    Again I am so sorry for all of the confusion, Gregory! But it will all be worth it when you're back in the magic and also enjoying the 2022 Disney California Adventure Food & Wine Festival. Be sure to follow our official planDisney Instagram account, and check out our brand new planDisney Podcast for even more tips and tricks! We'll See You Real Soon!

thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

Related Video

  • thumbnail image for 5 Tips for Making the Most of your Disneyland Resort Vacation

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.