Hey there, Claire!
You must be so excited about your upcoming visit to the
Disneyland Resort.
Yay! As you may already know, you will need both a
theme park ticket and a
theme park reservation to enter the parks. Don’t worry about
Oogie Boogie Bash- A Disney Halloween Party reservations, your special event ticket is also your reservation.
By chance, are you able to see your reservations on the desktop website? Sometimes if the
mobile app isn’t working for me, I switch over to the desktop site. I also recommend making sure that you are signed in to your Disney account and double-checking to see if your mobile app is up-to-date. Hopefully, then you should see your reservations. If you’re still not having any luck, you may want to try relinking your theme park tickets and rescheduling your reservations. If you already have reservations scheduled, you will not be able to reschedule anymore, so this is also a good way to check to see if you do have reservations already made.
Claire, I hope these tips and tricks help. If you are still having difficulties, I recommend giving the
Ticket Service line a call. A Cast Member there will be more than happy to help resolve your ticketing issue.
Once all this is sorted out, I’m sure that you will have a
Spooktacular time! Have fun and if there’s anything else we can help with, don’t hesitate
to ask!
-Shantel