• On Sep 12, 2021
    Claire from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought tickets and made park reservations to Disneyland and California Adventure. We also have Oogie Boogie Bash tickets. However, in the Disneyland app we cannot see our reservations or tickets. Even under the my tickets page only the bash tickets show

    Hey there, Claire!

    You must be so excited about your upcoming visit to the Disneyland Resort. Yay! As you may already know, you will need both a theme park ticket and a theme park reservation to enter the parks. Don’t worry about Oogie Boogie Bash- A Disney Halloween Party reservations, your special event ticket is also your reservation.

    By chance, are you able to see your reservations on the desktop website? Sometimes if the mobile app isn’t working for me, I switch over to the desktop site. I also recommend making sure that you are signed in to your Disney account and double-checking to see if your mobile app is up-to-date. Hopefully, then you should see your reservations. If you’re still not having any luck, you may want to try relinking your theme park tickets and rescheduling your reservations. If you already have reservations scheduled, you will not be able to reschedule anymore, so this is also a good way to check to see if you do have reservations already made.

    Claire, I hope these tips and tricks help. If you are still having difficulties, I recommend giving the Ticket Service line a call. A Cast Member there will be more than happy to help resolve your ticketing issue.

    Once all this is sorted out, I’m sure that you will have a Spooktacular time! Have fun and if there’s anything else we can help with, don’t hesitate to ask!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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