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  • On Oct 4, 2022
    Jenny from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets and looked at availability for parks ahead of time. When I tried to make a reservation, I could see my tickets, but it would not let me make a reservation. Now, the park we want to go to is not available and the tickets are non refundable?

    Hi Jenny! Welcome to planDisney.

    Oh, Gawrsh! I am sorry you hit a roadblock making your Disney Park Pass reservation on your chosen date. Let's talk about your options. First, please make sure your Theme Park Ticket is linked to your My Disney Experience account. I like to do this on the My Disney Experience Mobile App. Open the app, click on the three horizontal lines in the bottom right-hand corner, and select "Tickets and Passes." If you do not see your ticket, click on the "+" sign in the top right-hand corner, followed by "Link Tickets & Passes," and follow the prompts to add your ticket. Now, you are properly linked.

    While it is true that theme park tickets are nonrefundable and nontransferable, you can change the start date of your ticket up to midnight the day before your scheduled arrival without penalty. Under the "Tickets and Passes" section on the app, select your ticket, followed by "Change Ticket." Select your new date. Also, did you know that you can always apply the value of an expired ticket towards the purchase of a new ticket?

    And finally, if you upgrade your Theme Park Ticket with the Park Hopper® Option, you can reserve an available park on your original date to visit first thing in the morning then at 2:00 PM, you can "hop" on to another theme park.

    I hope one of the options helps solve your dilemma to get back to the magic real soon.

    Keeping it Magical,
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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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