Mickey in Front of Vintage Car
  • On Oct 30, 2020
    Kathy from IN Asked

    I bought tickets and late February of 2020 and now they're not showing up in my account and I want to start planning for next year I have a credit card for proof of purchase what happened to my tickets

    Greetings, Kathy, and welcome to planDisney! 

    I’m so sorry to hEAR that you haven’t been able to use your theme-park tickets to visit the Disneyland Resort yet this year. I understand how frustrating and disappointing this must be for you and your family! I’m in a similar situation, with my family’s Annual Passports no longer showing up on my Disneyland app since they recently expired. Since I can’t see your tickets, I’m not sure what the expiration date is, so I can’t determine exactly why your tickets are no longer showing in your account. However, I recommend calling the Guest Information Ticket Sales and Service Team at (714) 781-4636 so you can get some answers. A Cast Member will be more than happy to take the information you have to find out how you can use your tickets for your vacation in 2021. Thankfully, even though tickets aren’t refundable, they do retain their value, and can be applied toward a new ticket purchase.

    Just keep in mind that once the parks do reopen, reservations will be required. I recommend keeping an eye on the Disney Parks Blog and on Disneyland.com for updates about this new reservation system when it becomes available.

    Until then, I am thrilled to experience a little more magic this month as the Disneyland Resort continues its phased reopening with the expansion of Downtown Disney District into Disney California Adventure Park! Even more Disney dining and shopping opportunities will be available to Guests along Buena Vista Street! Personally, I can’t wait to do some holiday shopping at Elias & Co., and indulge in my favorite Disney snack – churros! I can taste them now… yum!

    Wishing you pixie dust as you continue planning your magical adventures for 2021! Please stop by with any additional questions… we’re all EARs!
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Meet the Panelist: Kristin, California

Hello from sunny California! I currently live less than an hour from the Disneyland Resort, and have been an Annual Passholder for more than 20 years! As a mom of three kids under the age of 8, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth!

Learn More About Kristin

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