AA; Mom planning on computer
  • On Apr 28, 2024
    Carolina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought 3 tickets last year, but I didn’t used one of this Were Do I find it? And plan a new visit

    Hello Carolina!

    Welcome to planDisney! It sounds like you had a great time last year and are ready to create some new magical memories very soon!

    If you purchased a ticket a year or so ago, there is a good chance that they have expired and are no longer in your My Disney Experience Account. However, if the ticket is unused the value of that ticket may still be good to be used for a future ticket purchase! First, check that your ticket is linked to your My Disney Experience Account. Just scroll down till you see "My Tickets Passes & Memory Maker" and a valid ticket should be there. You should have gotten an email with a confirmation code after you purchased your tickets that may require you to link the tickets to your account. If you have not done so then now is the time to link those tickets!  If you purchased it directly through Walt Disney World's website it is already linked to the My Disney Experience Account that was used to purchase it. Also, could you make sure you did not reassign it to anyone? Do you have a person from your Family & Friends List that you may have generously given this ticket to and have forgotten? I have accidentally done that with a ticket once. Luckily it was for my son and I did get it back. (He had no clue this happened as he is 10 and I control his account. *cue evil laugh*)

    If you find that your ticket was linked and not shared but is still missing from your account, I suggest you reach out to the friendly Cast Members at "Existing Tickets." They can help figure out how to find your ticket and either assign it to your next trip or provide the value towards the purchase of another ticket. Have any confirmation numbers from your email ready as that will help locate them. 

    I do hope this was helpful. Remember us again if you continue to have questions!

    Happy Planning!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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