Guardians of the Galaxy at Night
  • On May 30, 2022
    Luiz augusto from PR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I bought the tickets my kid was under 10 years old. Due to covid-19 and its issues, at the time of using the tickets, my kid will be above that age. What can I do?

    Hiya, Luiz Augusto! Welcome to planDisney, where our goal is to help our fellow Disney-loving Guests plan enchanting vacations. I'm so happy to see that you decided to stop by here with your question!

    I'm sorry to hear that you had to cancel your original plans to visit the Walt Disney World Resort in 2020, but I'm also happy to announce that you will not lose the value of the tickets that you purchased back then. However, please note that you will not be able to use the actual tickets that you purchased. Let me explain!

    According to the Walt Disney World Resort Reopening Updates, any date-specific Theme Park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later were automatically extended to use by any date through September 26, 2021. Since it's already past that time, this grace period has expired and your Theme Park tickets are no longer valid for use at the Resort.

    On that note, please don't let my words discourage you. There is actually a light at the end of the tunnel...I promise! In your case, and since you were not able to visit the Walt Disney World Resort before September 26, 2021, you are eligible to apply the entire value of your tickets toward the purchase of new tickets. Of course, this means that you will need to pay any price difference between the original tickets and the new ones, keeping in mind that your child's original ticket value will be applied toward the purchase of a new adult ticket.

    In order for you to get this done, I would advise you to speak to a Cast Member at (11) 4700-2835 or through the chat box found within the My Disney Experience mobile app. If you have any other questions in English or in Portuguese, please don't hesitate to come right back so we may assist you further!

    Tenha um dia mágico!

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.