Girl in giftshop with Mickey Mouse plushy
  • On May 24, 2021
    Maria from CA Asked

    I bought 3 tickets in Jan 2020 (CA res multi-day visit). The e-tickets disappear after the original expiration date. They did not re-appear after park reropned in Apr 2021. I do not have original barcode. How can I recover the tickets? your phone line busy

    Hey Maria!

    Welcome to planDisney!

    Avengers Assemble! I hope you were able to see the opening ceremony for Avengers Campus last night. If you missed it, you can catch the replay on the Disney Parks Blog and trust me, it is a must see! You’ll get a taste of Pym Test Kitchen where you’ll find amazing food with unique proportions and get a look at some of the heroic merchandise coming to Avengers Campus. If that wasn't enough, you’ll also get to see all of your favorite superheroes including Spider-Man flying high in the air.

    I am sorry to hear that your SoCal Resident Tickets have disappeared from your Disney Account. These tickets have been extended and can be used through December 16, 2021 with blockout days of July 4, 2021 and November 20-27, 2021. Since you said these were e-tickets, I would check the email that your tickets were originally sent to as it would include the ID number you need to re-link your tickets. Unfortunately, the Ticket Services line is the best way to get this resolved. I find that Sunday morning is a good time to call with a shorter than normal wait time. I recommend you call, place the phone on speaker and enjoy the Disney Music while you accomplish other things around the house. You can also try the chat feature on the Disneyland Mobile App as they are also able to help with most things related to the theme parks.

    Well Maria, hopefully you get this resolved and make your way to the parks soon!

    Remember, always believe in the Magic!

    Andres
thumbnail image for Andres

Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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