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  • On Oct 11, 2023
    Leslie from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought tickets for the Halloween event in Orlando. We are unable to make the trip due to an emergency. Is there a way we can get a refund or change the date?

    Welcome to planDisney, Leslie! Let's see if we can find a solution for you.

    First of all, I'm so sorry that you have to cancel your trip, and I hope that the emergency is settled in the best way possible. I am sending you my warmest and best wishes and I'm hoping that when everything calms down, you're able to reschedule your trip to the Walt Disney World Resort.

    Theme park tickets, including tickets to Special Events Tickets like Mickey's Not So Scary Halloween Party in Magic Kingdom Park, are nonrefundable and nontransferable. That being said, you should be able to change the date to another one if there's availability. To inquire if this is a possibility, you would need to call the resort and speak with a friendly Cast Member. 

    If you're able to reschedule, you'll have a ton of Halloween fun headed your way. Do you want to meet specialty characters? That's covered. Are you into specialty snacks? There are plenty of exclusive snacks available only at the party. Do you look forward to specialty entertainment? There will be no shortage! And there's even trick-or-treating! Talk about an exhilarating experience!

    Leslie, don't forget that the EPCOT International Food & Wine Festival is running through November 18, 2023. Between the Eat to the Beat Concert Series and the Global Marketplaces, it's definitely not to be missed. Plus, Journey of Water, Inspired by Moana is opening on October 16, 2023, also in EPCOT. I'm going to experience this next week and I can't wait!

    When you're able to visit the resort, I hope it's more fun than you could even imagine. Please take care of yourself and reach out if you have any other questions.

    Listen with your heart, you will understand,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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