Hi Alexis,
Welcome to planDisney. Thanks for taking the time to stop by with your question for us. Bummer – I’m sorry to hear you’re unable to join your group to experience all the pixie-dusted excitement at the Happiest Place on Earth. I can briefly walk you through the process of removing your park reservation. You can do this on the
Disneyland mobile app or on
Disneyland.com, by signing into your Disney account.
Let’s review the process on the Disneyland mobile app first:
1)
On the home page of the app, you’ll see “Park Reservations”.
2)
Click on “Manage or Make Reservations>”
3)
Under “My Theme Park Reservations”, click on “Cancel Reservation”. (*
Hakuna matata Alexis, you’re not canceling ALL the reservations by clicking this!)
4)
Go ahead and select “Who Needs to Cancel?” and follow the prompts to make the necessary cancellation for just yourself.
The desktop version is similar, and you’ll log into your Disney account on Disneyland.com:
1)
Locate “My Disneyland”. Hover your cursor over that and you will see “Ticket and Reservation Details”.
2)
Scroll down and click “View My Park Reservations >”
3)
Click on “Cancel Reservation” and follow the prompts to select just your reservation to cancel.
You’ll be able to make
new park reservations for a different date. I hope you’ll be able to
return to a land of Magic really soon!
If you have additional questions, please don’t hesitate to visit us again on
planDisney! We’re all EARS!
Have a magical day,
Kiki