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  • On Apr 11, 2022
    Francis alexa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I just bought my tickets but when I go to make the theme park reservation, it says that I cannot do so. I even got a confirmation that the tickets were purchased. Could you please help me?

    Hello, Francis Alexa! 

    Thank you so much for sending your question. It's always a pleasure to help a kind Guest like you! 

    If you bought your tickets through the Disneyland Resort's website, you should already have park reservations tied to these tickets. The best way to confirm if reservations are there is to login into your Disneyland Resort account, go to the menu under "My Disneyland," and select "Ticket and Reservation Details."

    On the next page ("Theme Park Tickets & Reservations"), click on "View My Park Reservations" to see your current bookings and look for your dates. 

    If your reservations aren't there, you can contact the Website Support Cast Members at (714) 520-6222. They will be able to help you identify the problem and fix it! 

    I hope you have the most wonderful time at the Disneyland Resort, where it all started! Please let us know if you have more questions, Francis Alexa!

    May the magic be with you, 


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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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