• On Oct 29, 2020
    Stephanie from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought tickets early this year for an April visit which was cancelled. I would like a ticket refund

    Hi there, Stephanie, and thanks for stopping by planDisney! 

    First off, I’m so sorry you weren’t able to enjoy your visit to the Happiest Place on Earth last April. I know just how disappointing it is to cancel a vacation you’ve been planning and looking forward to for so long! Unfortunately, theme-park tickets aren’t refundable, but they can be used toward a future visit! Thankfully, your tickets will retain their value (the amount you initially paid for them). So, once the parks reopen and you’re able to reschedule your trip, you’ll be able to bring your ticket information and have the value applied toward your new ticket purchase. You can also call our Guest Information Ticket Sales and Service Team at (714) 781-4636 and a Cast Member will be happy to help you with any additional questions.

    Keep in mind that once the parks do reopen, reservations will be required. Stay tuned to the Disney Parks Blog and to Disneyland.com for more information about how this reservation system will work. 

    Even though the Disneyland Resort theme parks and Resort Hotels are currently closed, I’m happy to report that the Resort has begun a phased reopening, and Downtown Disney District is currently open! In addition, starting this month, even more Disney dining and shopping opportunities will be available when Downtown Disney District extends to Buena Vista Street in Disney California Adventure Park! I can’t wait to return to my happy place!

    Have a magical day!
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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