Radiator Springs
  • On Jan 3, 2022
    Jason from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    bought tickets to disneytland online but will not load in app. trying to use genie

    Hi Jason!

    Welcome to planDisney! Thank you so much for sending this Disneyland Resort question to us hEAR. Oooooh, you're going to Mickey's original house today!!! I bet you're so excited. Heads up: It's not too late to try to make dining reservations if you haven't done so already.

    I am so sorry that you're having some ticket trouble, Jason. Because you purchased your theme park admission online (vs. through work or those ticket gift cards sold at big box stores) your tickets should directly arrive to your My Disneyland account. Sometimes this can take a few hours after purchase, but I'd be worried too if I'd had my tickets for a while and now all of a sudden I could no longer see them. Sadly I don't have the proper 'magic mirror' to take a peek into your account to see what's going on, however I do have a few trouble shooting ideas:

    • Try to update your Disneyland Mobile App. Mine was horribly out of date and I can't believe what all I was missing by that simple refresh.
    • Log-in to your Disneyland account on a laptop or desktop version of the Disneyland website to see if your passes are there. If so take a screen shot, photo with your phone, or print out what you do see so you have something to easily show a Cast Member when you arrive.
    • If you still can't see your tickets, reach out to the Ticketing phone line - their number is (714) 781-4636.
    Genie+, whether you purchased it with your tickets or are waiting to add it once you arrive, cannot be accessed until you're in the parks. However, here is a great info page with video tutorial of what to expect and how to navigate the system.

    I hope this helped to clEAR up your issues, Jason, and I'm so excited for all of the fun you'll have tomorrow! We'll See You Real Soon!



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Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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