Hello Kristina, welcome to
planDisney.
Please accept my sincere condolences for the passing of your family member, and I am sorry that your visit to
Disneyland Resort will be impacted.
Kristina,
Disneyland Resort theme park tickets are non-refundable, and any unused theme park tickets may possibly be considered for a
theme park ticket upgrade, or a reassignment of an unused ticket by contacting
Disneyland Resort “Tickets” for direction and hopeful resolution with your specific situation. Please explain your predicament to the helpful Cast Member for greater understanding, Kristina.
I know this may not be the right time to discuss a future visit, Kristina, but I would like to suggest that you keep in touch with Disney-related news and announcements by following the official
Disney Parks Blog, and you can stay in touch with fun stories and posts from
planDisney on Instagram.
Keep a close watch over any
Disneyland Resort special offers & discounts in case you decide to return for a future stay at one of our
Disneyland Resort Hotels which will place you in the middle of all the Disneyland Resort magical experiences and steps away from the
Downtown Disney District which offers a variety of shopping, dining and entertainment.
Kristina, I hope that one day soon we can welcome you back to planDisney to help you plan your
Disney Destinations vacation, it would be our immense pleasure!
I wish you and your family all the very best, Kristina.
~Jacqueline