Overview Shot of Fantasyland; DLR; castle;
  • On Sep 9, 2025
    Areli from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought my tickets for Disney last Friday but today I got an offer to pay less than what I payed for how. An I change them to purchase the new o es that include park hopper and lightning lane for less

    Hi there, Areli! Sending a warm planDisney welcome to you!

    You must be feeling that wonderful mix of excitement and anticipation as your Disneyland Resort adventure draws closer! Planning a trip to The Happiest Place on Earth is almost as magical as being there, and it sounds like you’ve already been on quite the ticket-buying journey. I can absolutely understand how it feels to spot a new special offer after making your purchase—it’s like seeing a parade float just after it’s passed by!

    With that said, here’s something important to know about tickets: according to the eTicket terms and conditions, Disneyland Resort theme park tickets are nonrefundable, and once purchased, they can’t be exchanged for a promotion at a lower price. The only time an amount paid for a wholly unused ticket can be applied toward a new ticket is if the new ticket’s price is equal to or greater than the original purchase price. Since the offer you mentioned is less, it unfortunately wouldn’t qualify for that option.

    But don’t let that dim your sparkle, Areli—your trip is still going to shine brightly with all of the magic! For future visits, I encourage you to take a peek at the Disneyland Resort Special Offers page before purchasing tickets, since it often includes seasonal promotions and discounts. You might even consider setting a quick reminder to check it as you start planning, since those magical deals can appear at any time. You'll also sometimes find offers for the hotels of the Disneyland Resort, making it even easier to stay just steps away from the parks. And to keep everything at your fingertips, I recommend downloading the Disneyland mobile app—it’s a wonderful planning tool that helps you view park maps, dining, entertainment, and manage your tickets all in one place.

    While it’s never fun to miss a discount, Areli, the true magic of the Disneyland Resort is in the memories you’ll create once you’re there. From savoring a favorite treat on Main Street, U.S.A. to watching fireworks sparkle above Sleeping Beauty Castle, every visit brings new moments of joy and wonder to treasure for years to come.

    See ya real soon!

    Cody
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Meet the Panelist: Cody, California

Hiya, pals! I'm Cody, a native Midwesterner who traded the cornfields of Illinois for the California sunshine. With my husband, two pups, a bearded dragon, and a desert tortoise, it's an "Animal Kingdom" life every day! I love helping others plan magical Disneyland Resort vacations—whether traveling with family, friends, a sweetheart, or going solo. I'm thrilled to be a planDisney panelist, and I'm just as excited as you are to help plan your unforgettable adventure to the Disneyland Resort! Learn More About Cody

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