• On Nov 11, 2020
    Rosalia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets to Disney land for April 2020 but COVID happened. Can I use my tickets to Orlando Disney world instead or get a refund?

    Greetings, Rosalia, and welcome to planDisney! I always enjoy helping my fellow Californians, so let’s get started!

    First off, I’m so sorry you haven’t been able to use your Disneyland Resort theme-park tickets since you purchased them in April. I understand just how frustrating this must be! Like you, I have been mourning the temporary closure of the theme parks. And, like you, I’ve also been thinking about experiencing Disney magic at the Walt Disney World Resort while we wait for Disneyland Resort to reopen. In fact, I’m heading there this month! Unfortunately, your Disneyland Resort theme-park tickets can’t be refunded, and can’t be applied toward the purchase of Walt Disney World theme-park tickets at this time. However, I do have some good news! Your tickets will retain their value for the amount you initially paid for them. So, once the parks reopen and you’re able to reschedule your trip, you’ll be able to bring your ticket information and have the value applied toward your new ticket purchase. You can also call our Guest Information Ticket Sales and Service Team at (714) 781-4636 and a Cast Member will be happy to help you with any additional questions.

    Once the parks do reopen, keep in mind that reservations will be required. I recommend keeping an eye on the Disney Parks Blog, Disneyland.com, and the Disneyland app for all the latest updates and information. 

    Even though the Disneyland Resort theme parks and Resort Hotels are currently closed, I’m happy to report that the Resort has begun a phased reopening, and Downtown Disney District is currently open! In addition, starting November 19, even more Disney dining and shopping opportunities will become available when Downtown Disney District extends to Buena Vista Street in Disney California Adventure Park! I can’t wait to return to the magic of my happy place, even if we can’t ride our favorite attractions just yet!

    If you have any more questions as you plan your Walt Disney World Resort getaway, please stop back at planDisney, and we’d be more than happy to help you!

    Wishing you pixie-dusted adventures, Rosalia!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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