Daughter on Dad's Shoulders
  • On Jun 28, 2022
    Nawfal from Assir Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had bought 6 tickets but didn't receive it yet

    Hey there, hi there, ho there, Nawfal! You’re as welcome as can be to planDisney!

    It sounds like you recently completed your theme park ticket transaction on Disneyland.com, which means a magical visit to the Happiest Place on Earth is in your future! Now, to find those tickets! Typically, my Disneyland Resort confirmation emails say that it may take up to 24 hours to access your eTickets. The eTicket Terms and Conditions say the same thing. If it has been longer than that, I recommend calling a Cast Member for assistance, and they’ll be happy to help you. You can also visit a Main Entrance Ticket Booth upon arrival at the Disneyland Resort, where you’ll need to present valid ID and the payment card used to purchase your eTickets. 

    As you prepare for your visit to the Disneyland Resort, I recommend downloading the Disneyland app – it’s my favorite handy helper in the theme parks! My family and I love taking advantage of the mobile ordering option, which saves valuable park time. You can also use the app to access the new Disney Genie+ Service to help you experience the perfect Disney day! 

    Please stop by with any additional questions you may have, Nawfal… we’re all EARs!

    Wishing you magic,
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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