Photo of a fountain featuring Remy from Ratatouille
  • On Jul 11, 2022
    Alejandro from buenos aires Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i bought my tickets, i checked that there is avaiability places but the app says "We’re having trouble loading this screen". i re installed the app but the same happened. how can i solve this problem?

    Hiya, Alejandro! Welcome to planDisney, and thank you so much for stopping by with your question!

    Oh, bother! It's never good to hear that our fellow Guests are having technical issues of any kind. Plus, I totally understand where you're coming from! I've been there before too, you know? Having said that, nothing would make me happier than helping you out.

    Alejandro, I noticed that you tried to make your Theme Park reservations through the My Disney Experience mobile app instead of the Walt Disney World Resort website. If that's the case, then I would love it if you could try using the website instead! Once you're here, you'll want to hover over the My Disney Experience tab, click on Mis Planes and log into your Disney account. After logging in, scroll down just a bit until you see five bubbles, hover over Reservaciones para los Parques, and then click on Haz una Reservación para ParqueNow, simply follow the steps and you should be all set!

    If you're still having trouble trying to make your Theme Park reservations, I highly encourage you to speak to a friendly Cast Member at (011) 5354-8119. I know that your magical vacation is quite literally right around the corner, so I think this would be the fastest way for you to sort things out! Please keep in mind that the Theme Park Availability Calendar is showing limited availability for next week, so I would try to do this as soon as possible if I were you.

    Alejandro, please don't hesitate to reach back out to us with any other questions in English or in Spanish. And don't miss out on the iconic EPCOT International Food & Wine Festival! Trust me, you won't regret it.

    Have a magical day,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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