I bought 2 tickets, it asked if I wanted to add Genie+ for $25 per tkt /total of $50, I checked the box yes, but it did not show up at the end. The app says that I must enter a park to add it. So we can't reserve our 1st morning ride with our group?

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Answer 1

Welcome to planDisney, Pauline! Thank you for bringing us your question. I will do my best to help you navigate the Disney Genie+ service.

I see your trip to the Disneyland Resort is quickly approaching. The Resort will be beautifully decorated with platinum accents to celebrate Disney100, the Walt Disney Company's centennial anniversary. I recommend experiencing the newest attraction, Mickey & Minnie's Runaway Railway. And if you enjoy nighttime spectaculars, don't miss watching Wondrous Journeys!

Regarding your question, you are correct. If you know that you have not purchased the Disney Genie+ service, you must enter the Theme Park before you can buy it and begin reserving your Lightning Lane selections.

Some of my favorite tips for using the Disney Genie+ service:

Arrive at the park early to purchase Disney Genie+ (the purchase of this service is subject to limited availability and is not guaranteed.)
Set alarms on your phone to alert you when you make your next Lightning Lane selection.
You can also make a new Lightning Lane selection after being scanned in at an attraction.
Take advantage of the unlimited PhotoPass photo downloads!

Pauline, I hope this information and tips help you on your upcoming trip. I wish you the happiest visit to the Happiest Place on Earth.

Your Pal,
Alejandra

I bought 2 tickets, it asked if I wanted to add Genie+ for $25 per tkt /total of $50, I checked the box yes, but it did not show up at the end. The app says that I must enter a park to add it. So we can't reserve our 1st morning ride with our group?

Meet the Panelist: Alejandra, California

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I bought 2 tickets, it asked if I wanted to add Genie+ for $25 per tkt /total of $50, I checked the box yes, but it did not show up at the end. The app says that I must enter a park to add it. So we can't reserve our 1st morning ride with our group?”

Meet the Panelist: Alejandra, California

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Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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Update Browser

I bought 2 tickets, it asked if I wanted to add Genie+ for $25 per tkt /total of $50, I checked the box yes, but it did not show up at the end. The app says that I must enter a park to add it. So we can't reserve our 1st morning ride with our group?