Tree of Life at Sunset
  • On Apr 4, 2022
    Manuela from Bogotá Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets for Animal Kingdom but I couldn't make the reservation because the page was failing and now it's not available to reserve on the day I bought. I want to know if I can get a refound. Please help, thank you.

    Hi there, Manuela! Welcome back to planDisney, where we love helping our fellow Guests plan magical Disney vacations! Thank you so much for stopping by here again! 

    I'm so sorry to hear that you're having trouble finding Theme Park reservations for Disney's Animal Kingdom Theme Park. I actually went ahead and checked for you, and it does look like it isn't available for almost the entire month of April. Unfortunately, you won't be able to request a refund for any Theme Park tickets that you've purchased, seeing as they are nontransferable and nonrefundable

    What you can do, however, is upgrade your Theme Park tickets to include the Park Hopper Option! This will let you make a reservation for whichever Theme Park shows availability on any given day, and you'll be able to hop over to Disney's Animal Kingdom Theme Park after 2 p.m. For example, you could make a Theme Park reservation for EPCOT, spend your morning and early afternoon exploring the World Showcase, and head on to Disney's Animal Kingdom Theme Park at around 1 p.m. The reason why I suggest leaving an hour earlier is because you'll need to wait for a bus. Now, all you need to do is wait for the clock to strike 2 (kind of like Cinderella), and you'll be good to go!

    Manuela, in order for you to upgrade your Theme Park tickets to include the Park Hopper add-on, you'll need to speak to a Cast Member at +1 (407) 827-7157 and simply pay the price difference per ticket. Park Hopping is one of my favorite ways to experience all the magic that the Walt Disney World has to offer, so I know you won't regret making this decision! 

    As you know, we're always available and happy to help here at planDisney, so don't think twice about coming back to ask us your most pressing questions in English or in Spanish

    Have a magical day,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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