• On Jun 15, 2021
    Viviana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought tickets but accidentally put in the wrong email address. How can I access my ticket?

    Hey Howdy Hey, Viviana!

    Welcome to planDisney, you’re our favorite Deputy. Yee-Haw! I’m so happy to hear that you have already purchased your tickets to the Disneyland Resort. You must be so excited to enjoy all the attractions and of course, my personal favorite, the snacks!

    Hakuna Matata, let’s see what we can do to help fix this problem. What you will want to do is give the Disneyland Resort a call. A Cast Member there will be able to update your Disney account and help you find your ticket confirmation. My younger sister had a very similar experience. Her Disney account was actually under an expired school email address so after a quick call, a Cast Member was able to update her email address and link her old account to her “updated” one. 

    Viviana, I hope this helps. Please be patient when calling as Mickey and all his Pals are working very hard to help everyone Return to a Land of Magic.  If you have any other questions, you know where to find us!

    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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