Mom and Son on Safari; Giraffe; AA
  • On Sep 12, 2023
    Audra from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought a ticket for my au pair to go with my family and she has to go back to her country for emergency medical care. Can I get a refund for her ticket?

    Hi there, Audra!

    Welcome to planDisney and thank you for bringing us your Walt Disney World Resort vacation planning question. It looks like your family will be embarking on a journey to The Most Magical Place on Earth next month - the countdown is almost over! Audra, I'm sorry to hear that not all of your travel party is able to make the trip, but I'm here to help your family make the most of your Walt Disney World Resort adventure!

    Soon, you'll be immersed in a world full of wonder and enchantment. Visiting the Walt Disney World Resort with little ones is such a special experience, Audra! Although it's unfortunate to hear that your au pair isn't able to join your family on your upcoming visit, I'm hopeful that you'll still have an unforgettable time together in the theme parks. Audra, theme park tickets are nonrefundable and nontransferable. However, I'm happy to inform you that Guests with wholly unused, expired tickets may apply the value paid for their original tickets toward the purchase of new theme park admission! When you're ready to complete this transaction and purchase new theme park tickets, you can reach out to the friendly Cast Members at the Existing Tickets phone line for assistance. Hopefully, this means that your family and au pair will be able to visit The Most Magical Place on Earth together in the future!

    Audra, if you'll be visiting with little Mouseketeers, be sure to utilize the complimentary Baby Care Centers available in each of the theme parks. These quiet, clean spaces offer Guests the ability to change, feed, and provide care for the littlest members of their travel parties! My family has relied heavily on these locations throughout my son's infant and toddler years. Guests can even purchase common childcare items (like diapers, baby food, sunscreen, and more) at the Baby Care Centers!

    I hope you've found this information helpful as you gear up for a grand adventure, Audra! If you have any additional planning questions, please feel free to revisit us at planDisney soon. We're here to help you make the most of your time at The Most Magical Place on Earth!

    Warm wishes,

thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

Related Video

  • thumbnail image for A Guide To Planning Your Walt Disney World Resort Vacation With Little Ones

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.